Terms of Use

Last updated: 1 March 2025

Health in Asia

Operated by Big Fundamental Pte. Ltd.

Last updated: 7 Oct 2026

1. Agreement to these Terms

These Terms of Use ("Terms") govern your access to and use of the website at healthinasia.com and any associated websites and applications (collectively, the "Site"), and services operated by Big Fundamental Pte Ltd (UEN: 202625201H), a private company limited by shares incorporated in Singapore ("HiA", "we", "us", "our") ("Services").

By accessing or using any part of the Site or Services, you ("you", "user") warrant that you have the capacity to and agree to be bound by these Terms, our Privacy Policy, our Editorial Policy, and any other operating rules or policies we publish on the Site from time to time. Each of these is incorporated into these Terms by reference. In the event of any conflict, these Terms shall prevail unless expressly stated otherwise.

We may amend these Terms from time to time. Your continued use of the Site or Services after any amendment takes effect constitutes acceptance of the amended Terms. Where we make changes which we consider to be material, we will notify you via an announcement banner on the Site and will give users reasonable time to review the revised Terms after they are published and before they take effect.

If you do not agree to these Terms, please do not access or use the Site or Services.

2. About Health in Asia

HiA operates two distinct services:

2.1 HiA Media. An editorially produced library of articles, condition guides, tools, and other health information relating to private healthcare in Singapore and across Asia. HiA Media is produced in accordance with and governed by our Editorial Policy.

2.2 The HiA Care Concierge team. A medical concierge service that helps users access information about specialists and arrange appointments with specialists and doctors. The Care Concierge team performs administrative and informational work only. It does not provide medical advice, clinical assessment, diagnosis, treatment, triage, prescription guidance, interpretation of medical reports or test results, or any determination of medical necessity. It does not clinically assess whether any specialist is medically appropriate for a user's condition. Matching is based solely on information provided by you rather than any evaluation of your condition.

The Care Concierge team is supported by patient management fees paid by specialists in HiA's referral network when users arrange a consultation through us. Users pay nothing to HiA. The full disclosure is set out in Clause 6.3 below and in our Editorial Policy.

HiA is not a healthcare institution, a medical practice, or a licensed healthcare service. We do not provide healthcare services within the meaning of the Healthcare Services Act 2020 of Singapore.

3. Definitions

In these Terms:

"Care Concierge team" means the HiA medical concierge service described in Clause 2.2 above.

"Content" means all information, data, text, articles, images, photographs, video, audio, graphics, designs, and other materials made available on or through the Site or Services.

"HiA Media" has the meaning set out in Clause 2.1 above.

"Network" means the group of specialists, clinics, and healthcare providers with whom HiA has a referral arrangement.

"Network Specialist" means a medical practitioner, clinic, or healthcare provider within the Network.

"PDPA" means the Personal Data Protection Act 2012 of Singapore, as amended from time to time.

"Personal Data" has the meaning given in the PDPA.

"User Content" means any Content submitted, uploaded, posted, or otherwise made available on or through the Services by a user, including feedback, queries, reviews, and information submitted to the Care Concierge team.

4. Use of the Site and Services

4.1 You may use the Site and Services only for lawful purposes and in accordance with these Terms.

4.2 You agree not to:

(a) copy, scrape, reverse engineer, decompile, or attempt to extract the source code of the Site or its underlying software(s);

(b) frame, mirror, or display Content on another website, application, or service without our prior written consent;

(d) attempt to circumvent, disable or interfere with any access restrictions or security measures;

(e) rearrange, modify, or create derivative works based on Content;

(f) upload or transmit any virus, malware or other harmful code to the Site;

(g) use the Site or Services to transmit any material that is unlawful, defamatory, harmful or which infringes the rights of any third party; or

(h) impersonate any person or misrepresent your affiliation with any person or organisation.

4.3 We reserve the right to suspend or terminate access to the Site or Services, including any account with HiA, to any person at any time in our sole discretion, with or without notice, for any breach of this Clause 4 or otherwise. Any action taken or not taken shall be without prejudice to any other rights or remedies which HiA may have pursuant to this Agreement or otherwise.

5. Content: Not Medical Advice

5.1 All editorial Content on HiA Media is published for general information and educational purposes only and is not tailored to any individual. It is not, and is not intended to be, medical advice, diagnosis, or treatment, and must not be relied upon as such. The applicability of editorial Content to your situation, if any, must be assessed by a qualified medical practitioner. Your use of the Site or Services does not create any doctor-patient relationship between you and HiA or any HiA personnel.

5.2 No Content, editorial or otherwise, is a substitute for consultation with a qualified medical practitioner. If you have or suspect you have a medical condition, consult a registered doctor. In a medical emergency, contact 995 in Singapore or your local emergency service.

5.3 While we take reasonable steps to ensure that editorial Content is accurate at the time of publication and reviewed in accordance with our Editorial Policy, medical knowledge evolves. We do not warrant that any of our Content is current, complete, accurate or applicable to your individual circumstances.

5.4 Any reliance you place on Content is at your own risk. To the fullest extent permitted by law, HiA disclaims liability for any decision made or action taken on the basis of Content, editorial or otherwise.

6. The Care Concierge team

6.1 Nature of the service. The Care Concierge team provides an administrative and informational service. It helps users:

(a) understand what specialties or types of specialists handle particular categories of medical conditions;

(b) access information about Network Specialists, including their stated areas of practice and availability;

(d) coordinate logistical aspects of appointments, such as scheduling, follow-up and insurance claims.

The Care Concierge team does not provide medical advice, clinical assessment, diagnosis, treatment recommendations, or triage. It does not evaluate whether any specialist is clinically appropriate for a user's condition. Any clinical judgement is made by the user, in consultation with a qualified medical practitioner.

6.2 How the Care Concierge team responds to user requests. When a user contacts the Care Concierge team, we review the information the user provides about their circumstances. We then provide information about Network Specialists whose stated areas of practice correspond to the user’s request. We may also share information about specialists outside the Network where they may be relevant or of interest to the user. The Care Concierge team's suggestions are based on stated practice area, availability, and operational factors. They are not clinical recommendations.

6.3 Commercial disclosure.

(a) HiA may receive a patient management fee from Network Specialists when a user arranges a consultation with them through the Care Concierge team. This fee is paid by the Network Specialist, not by the user.

(b) The patient management fee compensates HiA for the administrative and informational work involved in operating the Care Concierge team. The fee reflects the work HiA performs and does not vary with the value of the clinical services the Network Specialist provides.

(c) The presence of a specialist in our Network does not mean that that specialist is clinically superior to specialists outside the Network. It means HiA has a service arrangement in place with that Network Specialist and has assessed them as suitable for inclusion in the Network.

(d) Users are free to consult any specialist, whether or not in our Network, and are encouraged to make their own informed choice.

(e) Users pay no fee to HiA for using the Care Concierge team.

6.4 No medical relationship. Your use of the Care Concierge team does not create a doctor-patient relationship between you and HiA, or between you and any HiA personnel. Any clinical relationship is between you and a specialist and HiA is not responsible for the clinical services, judgment or conduct of any healthcare provider you choose to consult or engage

6.5 No clinical assessment. The Care Concierge team does not assess your medical condition. Information you share with the Care Concierge team is used to help us understand the type of specialist you are looking for, and is shared with relevant specialists for the purpose of arranging your appointment. It is not used to make any clinical judgement about your care.

6.6 What we do not warrant. HiA does not warrant that any specialist will be available at a particular time, accept your case, or that any consultation will resolve your concern. Decisions about treatment, suitability, and clinical care rest entirely with you and any specialists you consult.

7. Privacy and Personal Data

7.1 HiA is committed to handling Personal Data responsibly and in accordance with the PDPA. Our handling of Personal Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 By submitting Personal Data to HiA, you consent to and warrant that all necessary consents have been obtained for its collection, use, and disclosure in accordance with the Privacy Policy and the PDPA.

7.3 Where you submit Personal Data to the Care Concierge team for the purpose of arranging a specialist appointment, you consent to and warrant that all necessary consents have been obtained in respect HiA sharing that data with specialists for the purpose of arranging and supporting your medical appointments.

7.4 You acknowledge that transmission of information over the internet is not entirely private or secure. While we take reasonable steps to protect your data, we cannot guarantee its security in transit.

7.5 Your rights under the PDPA, including rights of access, correction, and withdrawal of consent in respect of your Personal Data, are set out in the Privacy Policy.

8. Accounts

8.1 Certain Services may require you to register for an account with HiA. If you register, you agree to provide accurate, current, and complete information.

8.2 You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. You must notify us promptly of any unauthorised use.

8.3 Accounts are intended for personal use. You may share access with a member of your household where you are coordinating care on their behalf, but you remain responsible for all activities conducted under the account.

9. User Content

9.1 Licence over User Content. You retain ownership of and responsibility for any User Content you submit. For User Content that is not Personal Data and is intended for publication or wider use (for example, published reviews, comments, or feedback you submit for editorial purposes), you grant HiA, its affiliates, and its successors and assigns a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sub-licensable, and transferable licence to use, edit, modify, reproduce, distribute, prepare derivative works of, display, and otherwise exploit such User Content in connection with the Site, Services and HiA's business.

9.2 Personal Data and health information. Personal Data and any health information you submit (including information submitted to the Care Concierge team) are not subject to the licence in Clause 9.1. Such information will be governed by the Privacy Policy and the PDPA, which set out your rights including to withdraw consent to further collection, use and disclosure of the information.

9.3 Your warranties. You represent and warrant that:

(a) all User Content you submit is accurate, lawful, and does not infringe any third-party right;

(b) you have the rights necessary to grant the licence in Clause 9.1 for any User Content you submit; and

9.4 We may remove, edit, or refuse to publish any User Content at our discretion, without notice and for any reason.

10. Intellectual Property

10.1 All Content on the Site, including the text, design, underlying software and User Content, is owned by or licensed to HiA and is protected by copyright, trademark, and other intellectual property laws.

10.2 Subject to your compliance with these Terms, HiA grants you a limited, worldwide, non-exclusive, non-sublicensable, non-transferable, revocable licence to access and view Content on the Site for personal, non-commercial use.

10.3 Healthcare industry parties, including medical professionals, financial advisors and insurers, may forward or reference HiA Content for legitimate and strictly non-commercial purposes (for example, sharing an article with a patient), provided the Content is shared in its entirety and with attribution to HiA. Any other use, including commercial republication, requires our prior written consent.

10.4 Use of HiA's trademarks, logos, or service marks without our prior written permission is prohibited.

11. Third-Party Links and Sites

11.1 The Site may contain links to third-party websites, including specialist clinic websites, hospital portals, and other external resources.

11.2 Some third-party links are included in editorial Content. Where we link to a third-party resource in editorial Content, we exercise reasonable care in selection but do not independently verify the third party's site, content, or practices on an ongoing basis. Inclusion of a link does not constitute endorsement.

11.3 We have no control over third-party sites and are not responsible for their content, accuracy, privacy practices, or availability. Your use of any third-party site is at your own risk and subject to that site's own terms.

12. Linking to the Site

You may not establish a link to the Site without our prior written consent if the link:

(a) replicates or frames Content;

(b) implies endorsement by HiA;

(d) uses any HiA mark or logo.

13. Disclaimers

13.1 General. The Site, Services, and all Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, HiA disclaims all warranties of any kind, express or implied, including warranties of outcome, fitness for a particular purpose or condition, uptime, non-infringement, accuracy, currency and completeness.

13.2 No warranty of uninterrupted availability. Without limiting the generality of Clause 13.1, HiA does not warrant:

(a) that the Site or Services will meet your specific requirements;

(b) that the Site will operate uninterrupted, error-free, or securely; or

13.3 Specialist information disclaimer. Information about specialists displayed on the Site or shared through the Care Concierge team, including stated areas of practice, availability, and indicative costs, is provided as a guide and is not a clinical recommendation. We take reasonable steps to keep this information current. If you identify an inaccuracy, please notify us at hi@healthinasia.com and we will review it. Actual fees, availability, and scope of practice should be confirmed directly with the specialist before proceeding with any appointment.

14. Limitation of Liability

14.1 To the fullest extent permitted by applicable law, in no event will HiA, its affiliates, directors, officers, employees, agents, or content providers be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, whether arising in contract, tort, statute, or otherwise in connection with the Site and Services.

14.2 HiA’s total aggregate liability to you arising out of or in connection with your use of the Site or Services, whether in contract or tort or otherwise, shall not exceed SGD 500.

14.3 Nothing in these Terms excludes or limits HiA's liability for death or personal injury caused by HiA's negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Singapore law.

15. Indemnity

You agree to indemnify, defend, and hold harmless HiA, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) your use of the Site or Services;

(b) your breach of these Terms or any applicable law;

(d) your infringement of any third-party right.

16. Disclosure and Termination

16.1 You acknowledge and agree that HiA may access, preserve, and/or disclose your account information and User Content if required by law, court order, or regulatory authority, or where HiA reasonably believes such action is necessary to:

(a) enforce these Terms;

(b) respond to claims of infringement or other unlawful activity;

(d) comply with any applicable law, regulation, or legal or quasi-legal proceeding, including HiA’s data retention obligations under the PDPA.

16.2 You may terminate your account at any time by contacting us at hi@healthinasia.com.

16.3 HiA may terminate or suspend your access to the Site or Services in whole or in part at any time, immediately and without notice, if we reasonably believe you have breached these Terms or any applicable law, if such action is necessary to protect the rights of HiA or any third party. HiA may also terminate or suspend your access to the Site for any other reason, including for convenience, upon 14 days’ notice. HiA shall not be liable to you or any third party in respect of any suspension or termination of your access under this Clause 16.3.

16.4 Survival. Clauses that by their nature survive termination, including Clauses 7 (Privacy and Personal Data), 9 (User Content), 10 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnity), 16.1 (Disclosure), and 18 (General), will survive termination of your access to the Site or Services.

17. Modifications

17.1 HiA may amend these Terms from time to time. You will be notified of changes which we consider material through an announcement banner on the Site, where the revised Terms will also be published.

17.2 Your continued use of the Site or Services after the effective date of an amendment constitutes acceptance of the amended Terms.

17.3 HiA may modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice.

18. General

18.1 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

18.2 Waiver. No waiver of any provision of these Terms will be effective unless in writing and signed by HiA. No failure or delay in exercising any right will operate as a waiver. No action taken, or decision not to act, by HiA under any Clause shall be construed as a waiver of any other right or remedy available to HiA under these Terms or otherwise.

18.3 Entire agreement. These Terms, together with the Privacy Policy and Editorial Policy, constitute the entire agreement between you and HiA in relation to your use of the Site and Services.

18.4 Assignment. You may not assign or transfer your rights under these Terms without HiA's prior written consent. HiA may assign or transfer its rights and obligations under these Terms at any time without notice.

18.5 Governing law and jurisdiction. These Terms and any disputes arising out of or in connection with them are governed by the laws of the Republic of Singapore. You and HiA submit to the exclusive jurisdiction of the courts of Singapore.

19. Contact

If you have any questions about these Terms, or you believe that content on the Site infringes your intellectual property rights, please contact us via any of the means below:

Big Fundamental Pte Ltd

By email: hi@healthinasia.com

By post: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051